Privacy Policy

Keon Self Adhesive Products Australia P/L ACN 676 034 763

This is the privacy policy of Keon Self Adhesive Products Australia P/L ACN 676 034 763.

Purpose of the policy

This Privacy Policy sets out in how we comply with our obligations under the Australian Information Commissioner Act
2010 (AIC Act), the Privacy Act 1988 (Privacy Act) and the Freedom of Information Act 1982 (FOI Act).

The purpose of this policy is to express in simple language our management of personal information.

This policy is intended provide information regarding:

1. ) the kinds of personal information which we will collect and hold
2. ) how we will collect, hold, use and disclose personal information
3. ) the purpose for which we collect, hold, use and disclose personal information
4. ) how you may access and change personal information that is held by us
5. ) how you may complain about a breach of the Australian Privacy Principles (APP) or registered APP code (if any)
   that binds us and how we will deal with such complaint
6. ) how we collect personal information through our website(s) and other technology
7. ) information relating to the disclosure of personal information overseas.

Acknowledgement

We acknowledge that we must take reasonable steps when handling personal information. Whilst we cannot warrant that this
policy will be followed in every instance we will endeavour to follow this policy on each occasion.

Our company has taken reasonable steps to comply with the APPs and the Act, including;

1. ) implementation of privacy policy;
2. ) staff training and education handling private information;
3. ) availability of our privacy policy on our website and by request;
4. ) clear procedures when handling of complaints, changes and disclosure of information.

Collection of personal information

Our usual practice includes collecting personal information directly from the subject individual or their authorised
representative(s).

We collect private indirectly using software and technology. By using our systems including viewing our websites or
calling our phone system you acknowledge and consent to the collection of your private information being collected.

We will only collect a person’s sensitive information where it is reasonably necessary for one or more of our business
functions or activities and with the person’s consent.

The kinds of personal information that Keon Self Adhesive Products Australia P/L collects will depend upon the type of
engagement and the method of collection that the individual may be involved.

We may collect and hold information about:

1. ) customers (for example, in the ordinary course of dealings, in relation to credit applications, marketing
   activities and online purchases);
2. ) suppliers (for example, when establishing records to enable payment for goods);
3. ) job applicants and staff (for the purposes of employment);
4. ) individuals as contractors (for example, to enable payment for services); 5) viewers and users of our
   technology systems (including people viewing our website); 6) other individuals who may come into contact with
   Keon Self Adhesive Products Australia P/L

Some examples of some personal information we may collect, but are not limited to:

1. ) name;
2. ) date of birth;
3. ) street and postal address;
4. ) other contact details such as phone number, email address;
5. ) information about the individuals’ financial position (credit worthiness);
6. ) where the individual is an employee or prospective employee or contractor; their date of birth, tax file
   number, employment history, educational qualifications, dependants, references, driver’s licence, passport
   details, residency or visa status;
7. ) computer hardware information;
8. ) computer software information;
9. ) IP address and location; 10) credit card details.

Your anonymity and identification

You may initially choose to interact with us and not identify yourself.

Our telecommunication and technology will automatically attempt to collect publicly available personal information
automatically.

In circumstances where we are required to do so, or are authorised by law, a court or tribunal to ask for your
identification, we will request your personal information.

Further it will be impossible for us to transact with you without some form of identification, and again we will request
your personal identification.

For example, we will not be able to open a credit account or process a website purchase for you without obtaining your
identification.

How we will collect and hold your personal information

We only collect and hold personal information by lawful and fair means.

In some circumstances, we may collect and hold personal information that has been collected from a third party or
publicly available source. This will likely occur in instances where:

1. ) you have consented for this collection (which would usually be via our privacy statement, online shopping
   system and/or credit application form); or
2. ) you would reasonably expect us to collect your personal information in this way and it is necessary;
3. ) you have accessed our telecommunications or technology including the website, phone system, email and/or other
   systems;
4. ) for us to collect this information for a specific purpose (such as investigation of a complaint).

Your information may be held in either a physical form or in electronic form either on our premises, at our nominated
datacentre or a storage facility.

We will take steps to hold personal information in a manner which is secure and protected from unauthorised access,
modification, disclosure or misuse by utilising physical restrictions for hard copy information and password protection
for electronic data.

We will endeavour to ensure that our third party service providers and contractors have similar protection when handling
private information.

We will endeavour to ensure our staff are trained with respect to the security of the personal information we hold and
we will restrict any access where necessary.

We will endeavour to destroy or de-identify the personal information once it is no longer required and in the event we
are aware of personal information that was unsolicited and we were not permitted to collect it.

Collecting information through our websites

Where our websites allow you to make purchases we collect your personal information. We store this information on
servers located in Australia.

We use a range of tools provided by third parties, including Google, Bing, and our web hosting company, Practice Edge,
to collect or view website traffic information. These providers have their own privacy policies. We also use cookies and
session tools to improve your experience when accessing our websites.

The information collected by these tools may include the IP address of the device you are using and information about
sites that IP address has come from, the pages accessed on our site, the next site visited and the software you are
using. We use the information to maintain, secure and improve our websites and to enhance your experience when using
them. In relation to Google Analytics you can opt out of the collection of this information using the Google Analytics
Opt-out Browser Add-on.

These providers are not located in Australia and may store information in the USA, UK, NZ or EU.

Tyro is our secure payment gateway provider. The security of your personal information is important to us. When you
enter sensitive information (such as your credit card number) in our shopping cart, we encrypt that information using
256-bit Secure Socket Layer (SSL) encryption technology.

The purpose for which use and disclosure personal information

We will endeavour to only use and disclose personal information for the exclusive purposes of your primary relationship
with our organisation.

We may also use and disclose personal and sensitive information for other purposes, including the general operation of
our business, including the purpose of direct marketing.

Should you wish to be excluded from receiving our direct marketing materials, you will be provided with an opt-out
option. We will record this information on our opt-out (do not call) register.

If we do not provide an opt-out mechanism on a specific article of direct marketing you may contact Keon Self Adhesive
Products Aust. P/L below and requested to be added to the opt-out (do not call) register.

Unless consent has been provided, we will endeavour not to disclose personal information for third party direct
marketing purposes.

Unless one or more of the scenarios listed below has occurred, we will take necessary steps to prevent personal
information from being given to government agencies or other organisations.

1. ) you have provided your consent
2. ) you would reasonably expect that your information would be so disclosed;
3. ) we have informed you that that your personal information will be provided to a third party;
4. ) we are required by law to provide your personal information to a government agency or another organisation;
5. ) the disclosure of the information will prevent a serious threat to somebody’s life or health; 6) the
   disclosure of the information reasonably necessary for the enforcement of criminal law.

Further we will endeavour to only disclose personal information for the purpose in which it was collected, unless
disclosure is reasonably necessary to:

1. ) assist in locating a missing person;
2. ) lessen or prevent a serious threat to life, health or safety;
3. ) take appropriate action with suspected unlawful activity or serious misconduct;
4. ) facilitate or assist with diplomatic or consular functions or activities;
5. ) assist certain defence force activities outside Australia;
6. ) establish or exercise a defined legal or equitable claim; or
7. ) facilitate or assist confidential alternative dispute resolution activities.

We will endeavour not to use or disclose a government related identifier unless:

1. ) the use or disclosure of the identifier is reasonably necessary for us to verify your identity for the
   purposes of our activities or functions; or
2. ) the use or disclosure of the identifier is reasonably necessary for us to fulfil our obligations to an agency
   or a State or Territory authority; or
3. ) the use or disclosure of the identifier is required or authorised by or under an Australian law or a
   court/tribunal order; or
4. ) a permitted general situation (as that term is defined in the Act) exists in relation to the use or disclosure
   of the identifier; or
5. ) we reasonably believe that the use or disclosure of the identifier is reasonably necessary for one or more
   enforcement related activities conducted by, or on behalf of, an enforcement body.

Accessing your private information

You are entitled to access your personal information held in our possession.

We will endeavour to respond to your request for personal information within a reasonable time period or as soon as
practicable in a manner as requested by you. We will normally respond within 30 days. You can make a request for access
by sending an email or letter addressed to Keon Self Adhesive Products Aust. P/L, details specified below.

With any request that is made we will need to authenticate your identity to ensure the correct person is requesting the
information.

We will not charge you for making the request, however if reasonable we may charge you with the costs associated with
your request.

You will only be granted access to your personal information where we are permitted or required by law to grant access.
We are unable to provide you with access that is unlawful.

Further we are not required to and will not, give access to personal information to the extent that:

1. ) we reasonably believe that giving access would pose a serious threat to the life, health or safety of any
   individual, or to public health or public safety; or
2. ) giving access would have an unreasonable impact on the privacy of other individuals; or
3. ) the request for access is frivolous or vexatious; or
4. ) the information relates to existing or anticipated legal proceedings and the information would not be
   accessible in normal discovery procedures; or
5. ) giving access would reveal the intentions of us in relation to negotiations and this disclosure would
   prejudice those negotiations; or
6. ) denying access is required or authorised by or under an Australian law or a court/tribunal order; or
7. ) we have reason to suspect that unlawful activity, or misconduct of a serious nature, that relates to our
   functions or activities has been, or may be engaged in; or
8. ) giving access would be likely to prejudice the taking of appropriate action in relation to the matter; or
9. ) giving access would be likely to prejudice one or more enforcement related activities conducted by, or on
   behalf of, an enforcement body; or
10. ) giving access would reveal evaluative information generated within us in connection with a 11) commercially
    sensitive decision-making process.

If we refuse access to the information, written notice will be provided to you setting out:

1. ) the reasons for the refusal (except to the extent that, having regard to the grounds for the refusal, it would
   be unreasonable to do so); and
2. ) the mechanisms available to complain about the refusal; and 3) any other matter prescribed by the regulations.

Correcting your private information

Should we hold personal information and it is inaccurate, out of date, incomplete, irrelevant or misleading, or
incorrect you have the right to make us aware of this fact and request that it be corrected.

Contact Keon Self Adhesive Products Aust. P/L on the details above to request any change. We will take all reasonable
steps to ensure that it is accurate, up to date, complete and not misleading.

When available we may provide you direct access to our technology systems and you will be required to change your
personal information directly. For example, our website may offer a profile or account that can be accessed and edited
without our involvement.

Changes to some private information may impact the validity of an existing contract. In assessing your request, we may
need to obtain supporting documentation before specific changes can be completed. In some cases, a new contract may need
to be signed.

It is our normal policy to resolve any correction requests within 30 days. If we require further time we will notify you
in writing.

Should we refuse to correct your personal information written notice will be provided to you setting out:

1. ) the reasons for the refusal (except to the extent that, having regard to the grounds for the refusal, it would
   be unreasonable to do so); and
2. ) the mechanisms available to complain about the refusal; and
3. ) any other matter prescribed by the regulations.

We will not notify external third parties of the updated personal information.

Complaints

In the event that you wish to make a complaint about a failure of us to comply with our obligations in relation to the
Act or the APP’s please contact Keon Self Adhesive Products Aust. P/L using the details above.

We will then endeavour to respond to your complaint and attempt to resolve the issues within 30 days. When handling your
complaint, we may need to consult or disclose related private information to third party organisations.

If we fail to deal with your complaint in a manner that you feel is appropriate you may choose to report your complaint
to an external dispute resolution scheme (EDR Scheme).

We note that we are currently not a member of any EDR Scheme and we are exempt from any requirement to be a member of
any EDR Scheme. Nevertheless, we will endeavour to participate in a resolution process wherever reasonable and
practicable.

If you are not satisfied with the process of making a complaint to Keon Self Adhesive Products Aust. P/L, you may make a
complaint to the Information Commissioner. Details of which are below.

The Information Commissioner can decline to investigate a complaint on a number of grounds including:

1. ) where the complaint wasn’t made at first to us; or
2. ) if the Information Commissioner considers the complaint has already been dealt with by a recognised EDR
   scheme.

Disclosure to overseas recipients

We may choose to, if permitted by law, share and/or disclose your personal information with recipients outside of
Australia.

All personal information either publicly available, provided by third parties or specifically provided by you may at any
time be transited by the public internet through countries other than Australia. This is out of our control and detailed
information is unavailable.

We are required to notify you with a list of any countries which personal information may be transmitted to, or
disclosed where it is practical for us to do so. Other than the public internet stated above, we do not share and/or
disclose personal information to any other countries other than Australia.

If you have any queries regarding our credit reporting policy or wish to find out more regarding any of privacy
policies, please contact Keon Self Adhesive Products Aust. P/L on the details list above.